Franchise Business Review’s 2011 Franchisee Satisfaction Index named Home Instead Senior Care #1 in its annual FBR50 – Franchisee Satisfaction Awards. Home Instead Senior Care also was named “Best in Category” in Senior Care.

The announcement was made at the International Franchise Association Annual Conference in Las Vegas on Monday, February 14th.

The Franchise Business Review survey is the largest survey of franchisee satisfaction in North America. The goal of the survey is to identify the best opportunities available in franchising. About 300 leading franchise systems registered for the survey, representing 65,000 franchisees.

This is Home Instead Senior Care’s first time being honored as Franchisor of the Year in the Large Systems class, and all of the thanks go to our outstanding franchise owners. Hundreds of Home Instead owners took the time to answer the survey, which included questions related to training, support, marketing, operations, communication, franchisee/franchisor relations, financial opportunity and general overall satisfaction.

To read the full press release, click here:  

Franchise Business Review Names 2011 Franchisee Satisfaction Award Winners – Home Instead Senior Care Tops List of Franchisors with High Franchisee Satisfaction

About Franchise Business Review
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (603) 433-2270.

Visit www.FBR50.com or www.FranchiseBusinessReview.com for more information.

For more information about Home Instead Senior Care in the Richmond area, call our office – anytime – at (804) 527-1100.

Home Instead Senior Care is scheduled to be featured on a new week-long series on ABC World News with Diane Sawyer. 

The series is entitled “Families on the Brink: What to Do About Mom and Dad,” which focuses on the key decisions that many Americans are forced to make as their parents age.

On Tuesday, February 1st, at 6:30 p.m. EST, we expect ABC to air the segment featuring a Home Instead caregiver and client from our Manassas, Virginia office.  Cokie Roberts and a full ABC TV crew completed the interview that was taped a few months ago.

UPDATE:  DATE CHANGED TO THURSDAY, FEBRUARY 3rd!

One of the most difficult responsibilities families face is taking care of relatives who can no longer take care of themselves. It has been projected that boomers will spend more time taking care of their parents than they did raising their children.

Hiring a carefully trained caregiver from Home Instead Senior Care can mean all the difference by helping the family provide the care that they can’t always provide by themselves. 

If you want to know more about how a Home Instead caregiver can help both you and your elderly loved one, simply call our office at 804.527.1100 anytime day or night.  In the meantime, we hope you’ll turn in to Tuesday’s ABC News broadcast and the rest of the series to learn more about senior care issues and how they may affect your family.

The team at Home Instead Senior Care of Richmond will answer your questions about caring for a senior parent or elderly loved one on Monday, August 16th, on the NBC12 Call 12 TV show.

Call 12 phone lines will be open from 5:00 p.m. until 6:30 p.m. and the number to call during the show is 804.345.1212. 

About 5 staff members from Home Instead will be answering your questions about senior care such as how to identify the warning signs that your elderly loved one may need additional care or home helper assistance, ways to start difficult conversations with your senior loved one such as having to take away the car keys, and ways to keep seniors active in mind, body and spirit.

If you’re a family caregiver and are providing care for your senior Mom, Dad, Aunt, Uncle, Grandparents or other elderly loved ones, then you know how difficult and stressful it can be at times.  And more and more of us are having to take care of our parents as well as our own children – making us what is referred to as the “sandwich generation.” 

So getting educated on what to look for and ways to cope as well as finding out about available resources can be what you need to handle some of the tougher situations that you’ll face.

Help is always just a phone call away.  On Monday, call the NBC12 Call 12 help line at 804.345.1212 between 5pm and 6:30pm.  At any other time, day or night, you can call our office at 804.527.1100 and someone will be able to answer your senior care questions.

Paul Hogan, the Chairman and CEO of Home Instead Senior Care, will be a guest on the June 14th airing on Fox Business news. 

He will give a 6-7 minute company profile on Home Instead on America’s Nightly Scoreboard program, which is hosted by David Asman, from 7-8pm Eastern.

The segment is called “Small Business Spotlight” and is scheduled to run at 7:42 Eastern.  

Please tune in to Monday, June 14th at 7pm to watch the entire show on Fox Business.

About Paul Hogan

Paul Hogan, along with his wife Lori, founded Home Instead Senior Care in 1994.

Paul and Lori Hogan bring a wealth of senior care experience to Home Instead.

Since they founded Home Instead Senior Care in 1994, the company has grown into the largest senior care business of its kind in the world.

In 15 years, it has provided services to more than 500,000 seniors through a network of nearly 900 franchise offices located in the U.S., Puerto Rico and 14 other countries. In 2008, Home Instead provided more than 40 million hours of care to seniors around the world.

They are the authors of Stages of Senior Care: A Step-by-Step Guide to Making the Best Decisions.

About Home Instead Senior Care of Richmond

Torsten and Teresa Steinfatt are the owners of the Greater Richmond and Tappahanock offices of Home Instead Senior Care.  We offer an affordable solution for the seniors among us who may require assistance with light housekeeping, meal preparation, medication reminders, bathing or personal care, grocery shopping, errands, Alzheimer’s Care, or companionship in order to remain in their homes. 

No matter where seniors live, in their homes, in assisted living facilities or even nursing homes, Home Instead Senior Care is currently providing over 200,000 hours of senior home care services annually to the Greater Richmond area.  Since 1997, we have been your trusted source for comprehensive companionship and home care services throughout Richmond.

Paul Hogan, CEO of Home Instead Senior Care, appeared this week on CNBC’s Worldwide Exchange in a segment focusing on global companies that are doing well despite a sluggish economy. Worldwide Exchange is the first worldwide daily business news program, with anchors in the U.S., Europe and Asia.

Paul and Lori Hogan are the authors of Stages of Senior Care: Your Step-by-Step Guide to Making the Best Decisions. Watch Paul’s interview (approximately 3 minutes)…

For more information about Home Instead Senior Care in the Richmond and Northern Neck areas, please call Teresa Steinfatt, at 804.527.1100.

Once again, our CEO and co-founder of Home Instead Senior Care has been featured in a prominent publication. 

This time, Woman’s Day magazine features Paul Hogan in an article entitled, “How to Care for Aging Parents: try these strategies to make helping Mom and Dad less stressful.”

There are literally millions of baby boomers who are caring for their aging parents.  If you happen to be one of them, this article contains some helpful advice such as: 

• Be Prepared
• Explore the Options
• Think Twice about Relocation
• Talk Money
• Ask for Help

A elderly parent’s sudden stroke or fall can alter an adult child’s life quickly, so it’s important to have the caregiver conversation when everything is still fine. Use the 40/70 rule, suggests Paul Hogan, coauthor of Stages of Senior Care. When you’re 40 or your parents are 70, talk to them about their preferences.

For additional tips on caring for your aging parent, you can download the 40/70 brochure here:  The 40-70 Rule: A Guide to Conversation Starters for Boomers and their Senior Loved Ones.

And for more information about how our Home Instead CAREGivers can help both you and your aging loved one, please call our Richmond home care office at 804.527.1100.  We serve the Northern Neck region, too, and have an office in Tappahannock to serve your senior caregiving needs.

If you’re not familiar with it, The New York Times has a well-written blog column in the health section called The New Old Age.  The column often features topics of caring and coping with stories of people who are being full-time family caregivers either for a spouse, a parent of other loved one.  There are often senior health related topics as well.

Home Instead CEO Paul Hogan quoted in The New York Times's New Old Age Blog

Last week, writer Paula Span featured a caregiver column entitled, “Will Boomers be any Different?”  In the column, she says that “…the the No. 1 question I encounter when I speak to family caregivers is how to cajole old people into adapting to increasing disability when they are, to be a tad euphemistic, “fiercely independent.”

“In 20 or so years, when we baby boomers enter the ranks of the “old-old” ourselves, will we be any different?,” she asks.

She interviewed our very own Home Instead CEO, Paul Hogan, who was in Richmond last week meeting with the Boomer Project, a market research firm specializing in marketing to Boomers.  

“We’ll see more seniors coming directly to us for help in the next 10 years, versus the past 10 when it was a daughter or son calling us and tearing their hair out,” says Hogan.

With the Depression generation…agreeing to home care “takes a doctor’s ultimatum: ‘You’re not going home from the hospital unless you get help, because you’ll break that other hip.’” But Mr. Hogan’s own mother, a businesswoman in her 70s, has long paid financial advisers, child care workers and housekeepers. “She sees getting help when she’s older as just another in the long line of services she’s taken advantage of throughout her career,” Mr. Hogan reported.

For boomers, though,“the concept of reaching a certain age, leaving work, and disengaging from our lives and social networks is anathema,” said Matt Thornhill, president of the Boomer Project. “We get a lot of our self-fulfillment from work – and we’re going to need the income,” Mr. Thornhill said.  So we may not be so amenable to leaving our homes, either — or giving up our cars.

Whether Boomers will really be any different than our parents in the next 20 years is yet to be seen.  But we certainly are more willing to outsource and pay for services that are parents didn’t.  And, as Ms. Span points out, 

“In fact, we’ll probably have to accept hired help. As a generation, we’ve had far fewer children than our parents, and we’re less likely to be married. Even if we prefer to rely on unpaid care when we’re sick or frail, our smaller families may be stretched too thin to provide it.”

“The reputation of older people is that they get stuck in their ways,” Mr. Thornhill mused. But that may not pertain to boomers. “We’ve always been so adaptive. Life for us has been change.”

If you’d like to read the full blog post and the comments, you can simply click on this link:  NYTimes New Old Age Blog – Will Boomers Be Any Different?

If you would like more information about Home Instead Senior Care, please call our Richmond home care office at 804.527.1100.

Though the economy is in decline, 133 franchise companies inspired strong franchisee satisfaction in results released recently by Franchise Business Review. This is the organization’s fifth consecutive year of conducting this study, researching more than 500 of today’s leading franchise brands representing 100,000-plus franchisees.

The top five winners in the large class (systems with 200 units or more) were Heaven’s Best, Home Instead Senior Care, Sotheby’s International Realty, Weed Man and Aaron’s Sales & Lease Ownership.

Home Instead Senior Care ranked best in the senior care category as well as second in large class!

Top winners say that franchisee satisfaction correlates with business success. “Our owners’ satisfaction is one of the most critical factors we consider to analyze our business to further invest in our network,” said Yoshino Nakajima, Chief Development Officer of Home Instead Senior Care, among the nation’s top non-medical home care and companionship companies, ranked first in this year’s senior care category as well as second in large class. “The survey provides us so much information on franchise support, training, initial visits, marketing and communication, and serves as a health index of our network,” she added.

For instance, Home Instead Senior Care received among its highest rankings – 4.5 of 5 – in the area of franchisee relationships. “Relationships are such an important part of our success and that carries over to our customers as well,” Nakajima added. “To us, it’s personal.”

Here at Home Instead Senior Care of Richmond and Northern Neck, we couldn’t be more satisfied.  And we are very proud of this prestigious recognition as we’ve been a franchise owner since 1997.  For more information about our CAREGiving services, simply call our Richmond home care office at 804.527.1100.  We’d be glad to talk to you about your in home care and senior home care needs.

Home Instead Senior Care of Richmond provides companionship services as well as in-home, non-medical care.

Home Instead Senior Care of Richmond is honored to be participating LIVE on CBS-6 (WTVR Richmond) in the Partners In Healthcare series called Tuesday with Partners.  

The show will air in the 9:00 a.m. hour on Tuesday, October 13^th.  This 5-minute segment is one of a series of weekly shows featuring various Central Virginia healthcare providers and consultants and is sponsored by Partners in Healthcare of Virginia.  The show airs on CBS’s Virginia This Morning weekday local TV talk show.

Your Guide to Community Health Care Services

We hope you’ll tune in on Tuesday morning to CBS’s Virginia This Morning program, to watch Torsten & Teresa Steinfatt discuss the services available from Home Instead Senior Care of Richmond.

If you’d like to know more about Home Instead Senior Care of Richmond, simply call us at 804.527.1100 or view our digital brochure by clicking here.

About Partners In Healthcare

Partners in Healthcare has become a trusted healthcare information resource for hospitals, medical care facilities and, most importantly, our community.  Partners in Healthcare provides an easy in inclusive resource for healthcare services in and around Central Virginia.  You can visit their site at www.partnersva.com.